New to Actionstep
Firms selecting or implementing Actionstep for the first time and wanting it set up properly from day one.
Certified Actionstep specialists who configure the platform around how your firm actually runs — then stay on to keep it working. Implementation, migration, workflows, reporting and support.
Hero Factory is a certified Actionstep consultant working with law firms across Australia and New Zealand. We handle implementation, data migration, matter-type and workflow design, document automation, reporting and ongoing optimisation — configuring Actionstep around how your firm actually runs. You work directly with senior, certified specialists, charged by the hour.
Firms selecting or implementing Actionstep for the first time and wanting it set up properly from day one.
Firms live on the platform but only using a fraction of it — workflows half-built, reporting thin, adoption patchy.
Firms moving to Actionstep from FilePro, LEAP, a legacy system or spreadsheets, with history that has to come across intact.
We learn how your firm runs today — practice areas, workflows, reporting needs and where you want to grow — before recommending anything.
We design matter types, workflows, documents and reporting around your firm, and configure trust and legal accounting to match.
We map, test-migrate and validate your matters, contacts, documents and financial history before cut-over.
We bring your people with us — hands-on training and support so the system is actually used, not worked around.
We stay on beyond go-live, tuning workflows and reporting as the firm grows.
Actionstep switched on but barely configured — teams working around it instead of in it.
Documents re-typed by hand and data re-keyed because workflows and automation were never built.
No reliable reporting, so partners can't see capacity, WIP or lock-up clearly.
An implementation that stopped at go-live and never got the follow-through to stick.
Certified across Actionstep, Clio and Smokeball. Details in our work are anonymised as standard; introductions to past clients are available on request. See a recent case study →
Yes. Hero Factory's consultants are certified across Actionstep, and we work with firms of all sizes across Australia and New Zealand.
It depends on scope — firm size, number of practice areas, how much data migrates and how much automation you want. We charge by the hour, and you can buy time as a flat rate, a discounted bundle of hours, or an ongoing partnership. A discovery call gives you a clear estimate before you commit.
Yes. We regularly migrate matters, contacts, documents and trust history into Actionstep — including large migrations off on-premise systems like FilePro, with data integrity as the deliverable.
Absolutely. A lot of our work is with firms already live on Actionstep who want workflows finished, reporting built, automation added or the whole configuration tightened up.
We're a Sydney-based, boutique consultancy serving law firms across Australia and New Zealand, remotely and on-site as needed.