New to Smokeball
Firms adopting Smokeball who want it configured around their matters and documents from the start.
Smokeball specialists who configure the platform, sharpen your day-to-day processes and build the automation and reporting that make it stick.
Hero Factory is a Smokeball partner working with law firms across Australia and New Zealand. We configure Smokeball, improve day-to-day processes, design automated documents and reporting, and provide ongoing support and training — so the system fits how your firm works and your people actually use it. You deal directly with certified specialists, charged by the hour.
Firms adopting Smokeball who want it configured around their matters and documents from the start.
Firms live on the platform who want more from automatic time capture, documents and reporting.
Firms whose processes have outgrown their original setup and need Smokeball reshaped around how they work now.
We learn how your firm runs and where the friction is before recommending changes.
We shape Smokeball around your matters, documents and processes, and build the automation that removes manual work.
We tidy the workflows around the platform so the whole matter lifecycle runs cleanly.
Hands-on training so the team uses Smokeball fully — time capture, documents and all.
We stay available for tuning, reporting and support as the firm grows.
Smokeball in place but automatic time capture and document automation barely switched on.
Letters and forms still assembled by hand instead of from automated templates.
Billable time lost because capture and billing were never configured properly.
Little management reporting on matters, capacity or profitability.
Certified across Actionstep, Clio and Smokeball. Details in our work are anonymised as standard; introductions to past clients are available on request. See a recent case study →
Yes. Hero Factory is a Smokeball partner with certified consultants, working with firms across Australia and New Zealand.
It depends on scope — how many matter types, how much document automation and process work you need. We charge by the hour, available as a flat rate, a discounted bundle of hours, or an ongoing partnership. A discovery call gives you an estimate first.
Yes. Getting real value from automatic time capture and billing is one of the most common reasons firms come to us — we configure it properly and train the team to rely on it.
Yes. We design automated letter, form and document templates so your team stops assembling documents by hand.
Yes — a lot of our Smokeball work is optimising existing setups: automation, reporting, process improvement and adoption.