We make getting started with Actionstep, Clio, or Smokeball fast and effortless — whether you're implementing a new system or migrating from another. From setup, training, and customisation to project delivery, change management, and customer success, we manage the entire process end-to-end so your firm can hit the ground running with confidence.
We design your system around your firm’s unique needs and business outcomes — not a one-size-fits-all solution.
We take care of all your data migration needs—securely and accurately bringing your data across so you can start with confidence.
We provide hands-on training and ongoing support to get your team up to speed fast—and keep you running smoothly.
We provide structured project management to ensure your implementation is carefully planned, stays on track, and delivered on time.
We lead change management making sure your team is engaged, confident, and ready to embrace the new way of working.
Our Customer Success team is with you every step of the way — focused on your goals, aligned and committed to your outcomes.
We deliver expert guidance to ensure your new implementation is seamless, impactful, and perfectly tailored to your needs.
We ensure rapid deployment of Actionstep or Clio, saving you time and money while getting your firm up to speed quickly and efficiently.
We deliver smart, tailored Actionstep or Clio solutions, from integrations to customisations, to fit your law firm needs.
"Hero Factory provides solutions: tailored to practice specific customer requirements, business processes and systems. Does not push their own ideas and solutions for the sake of getting their agenda across the line."
"Hero Factory made onboarding to Actionstep smooth, efficient, and hassle-free. They were highly accommodating, and the service provided was excellent value for the cost."
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