Log a ticket and our team will be on it. Most requests are acknowledged within the hour during business hours, and resolved well inside our SLA.
We're here to help. Whether something's not working quite right, you've got a question about your system, or you're ready to build on what we've already set up — just send it through. The more detail you can share (what you were trying to do, what happened, screenshots if you have them), the faster we can get to the bottom of it. One of our team will be in touch shortly to take it from here.
Level 7, 352 Kent Street Sydney, New South Wales, Australia
Phone: +61 2 7228 4197 Email: support@herofactory.com.au
Open today | 09:00 am – 05:00 pm |

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